We hold every customer in the highest esteem. Our top – most priority is to ensure that the leather shoes you’ve ordered are delivered to you as expeditiously as possible. The following outlines the entire journey of your order, from payment to delivery.
Note: Our orders only include product costs and shipping fees (if applicable). Customers are not required to pay import fees, duties, or VAT (Value – Added Tax).
Payment Confirmation
Once your order has been authorized and verified, a confirmation email will be immediately sent to you. This email serves as an official confirmation that your order has been successfully placed and is in the initial stage of processing.
Processing
For all countries, it generally takes 1 – 2 business days to process your order. Please note that holidays and weekends are not considered business days. During this processing period, our dedicated team meticulously prepares your leather shoes for shipment, ensuring they are in impeccable condition and ready to be dispatched to you.
Shipping
Shipping Duration
Regardless of the destination country, shipping usually takes approximately 7 to 14 business days. When your order is on its way, we will send you an email notification containing a tracking number. This tracking number enables you to monitor the progress of your shipment in real – time.
Shipping Fees
For all countries, if the total order amount is less than 69,wechargeashippingfeeof6.99. We offer free shipping on orders with a total value equal to or exceeding $69. This is our way of expressing our gratitude to customers for making larger purchases.
Delivery
Total Delivery Time
Please be aware that the total time it takes for you to receive your leather shoes is the sum of the order processing time and the shipping time. For instance, if you order a pair of leather shoes, it will require 1 – 2 business days of processing time followed by 7 – 14 business days of shipping time. Therefore, you can expect to receive your shoes within 8 – 16 business days for all countries.
Logistics Matching
Our system automatically selects the most appropriate distribution logistics based on factors such as the sales platform, the size, and weight of the leather shoes. If the street address of your order contains “PO Box”, the system will review and make a decision according to the delivery logistics you’ve chosen. If the selected logistics method cannot deliver to an address with a “PO Box”, the system will mark the order as abnormal. In such cases, our customer service staff will promptly notify you to either modify the address or cancel the order.
Track Order Status
Self – Tracking
You have the ability to track your order status independently. After your order leaves our warehouse, we will send you an email informing you that your package has been shipped, along with the order’s tracking number. You can expect to see updates within 72 hours of receiving this email.
Tracking Methods
If you wish to track your order, simply click on the “Track Order” option for detailed information. In the event that there are no updates, you can send us an email, and we will check the details for you.
Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including but not limited to:
- Bad Weather: Heavy rain, tornadoes, floods, earthquakes, etc., can disrupt transportation and cause delays in the delivery of your leather shoes.
- Local Factors: Strikes, statutory holidays, major international conferences, and other local events can also impact the normal flow of logistics and lead to delays.
- Peak Season Issues: A shortage of flights and personnel during peak seasons, along with other local reasons, may result in slower shipping times.
Contact Us
If you have any queries or concerns regarding our shipping policy or your order, please do not hesitate to get in touch with us.
Address: ZHONG GUO HU NAN ZI YOU MAO YI SHI YAN QU CHEN ZHOU PIAN QU CHEN ZHOU SHI SU XIAN QU BAI LU TANG ZHEN LIN YI LU YOU SE JIN SHU CHAN YE YUAN QU PING TIAN BIAO ZHUN CHANG FANG QI YE FU WU ZHONG XIN 501-11-758
Telephone: +86 15659253557
Email: [email protected]
Working Hours: Monday – Friday, 08:00 – 17:00 (UTC + 8)
On business days, we will respond to you within 24 hours. We are committed to providing you with excellent service and ensuring a seamless shopping and delivery experience for your leather shoe purchases.